Groomer/Client Relationship

groomer-client-blogTrudy VanArsdale  |  Professional Groomer/Owner of Groomer Grooming Salon  |  Nash Academy Practical Skills Instructor  |  Nash Approved Site  |  Nash Academy Graduate

How has your clients chose you as their groomer?  It could be you’re the only groomer in their town, word of mouth by another client, an advertisement you had placed, a local veterinarian or  your a personal friend.  Whatever the reason, it is up to you whether you keep or lose clients.

First impressions definitely last!  When a new client is expected that day, I
like to personally greet them by introducing myself and calling their pet by name. Standing and talking to them and holding their pet is the beginning process of the pets trust in you.

You, the professional, need to understand breed standards and also be
knowledgeable of different coat types, so you may answer any questions your client may have.  Each one that walks through your door may have specific needs.  Listen thoroughly to what those might be. They want to know you are educated in your field, you have compassion for their pet, and you understand what they are looking for in a groomer. Definitely give them a specific time to pick up their little friend.

Execute the best groom possible on their pet according to age, skin, coat type, and temperament.  After 20 years of grooming, with new clients, I like to talk with them about how the grooming process went.  Full honesty is always the best policy!  This is the time to discuss any issues you may had with their pet,  recommend the next time frame for their groom, the maintenance between grooms, and hopefully schedule them for their next appointment.  Hopefully, you have established a wonderful groomer/client relationship that will last for years!


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